Perfect after-sales service system and sound service network are the guarantee of the excellent services provided by VANGUARD. We take the customer service department as the main platform, supplemented by dealers at all levels, to carry out product sales, technical services, hotline consultation, publicity and promotion, after-sales service and other work.
Negotiate with customers and recommend customers suitable modelIf you need help, you can communicate with the customer service through our official website www.vanguardtec.com or make a phone call. The customer service will get to know your needs in details. After that, we will arrange professional staff to serve you in time so that you can enjoy the fast and professional service from the beginning. Furthermore, your service consultant will take you to visit the production plant and modern mechanical technology exhibition hall, according to your needs, so that you can have a better understanding about the superior performance of VANGUARD's equipment.
Inspect customer site, collect material for analysis and design specific planFor some customers, we will send our professional researchers to the production site to help them sample and analyze ore materials, provide free sample analysis reports, and carry out feasibility study and analysis combined with local environmental topography. After fully understanding the customer's demand for production line capacity, final grain size, grain grade and investment cost budget, our engineer will analyze it, discuss with each other and formulate the most suitable and economical production line according to the customer's specific situation.
Manufacture machines according to the results of inspection After confirming the requirement, your service consultant will fill out the requirement form for you, recording your personal information, product requirements, after-sales security, delivery time, payment method, tracking service and so on. At the same time, we will record the maintenance status of a single machine or production line in customer service management system. In the manufacturing process, we operate strictly in accordance with the specifications, emphasizing the prevention of defects in all possible places.
Regular installation visits to do troubleshootingAfter-sales service consultants will explain to you the installation, operation and other aspects of the product,and record the details to lay the groundwork for our after-sales service. In order to ensure that every customer can get best service, we will contact you by telephone or mail within three days after delivery. If you have any questions, you can tell us and we will try our best to solve them for you.