In the increasingly fierce market competition, service quality has increasingly become an important manifestation of the core competitiveness of a corporate brand. Service is not just a promise, but a manifestation of immediate action. Vanguard Machinery listens to customer needs with a considerate attitude and provides high-quality services with professional skills.
This time, the Vanguard Machinery's service team crossed mountains and seas and entered Astana, Kazakhstan to provide technical support for customers' on-site transformation. It is reported that this customer originally had a granite crushing production line with a capacity of 100-150 t/h. However, due to the unreasonable design of the original plan and some old equipment with many faults, the efficiency of the entire production line was reduced, and production had to be stopped from time to time for maintenance. The customer is anxious about this.
On the one hand, the customer was eager to put it into production, and on the other hand, because remote troubleshooting could not completely solve the problem, with the support of the company leaders, our service team decided to go to the customer's construction site to provide on-site services. Whether traveling over mountains or sleeping in the open air, the Vanguard Machinery's service team will always arrive as scheduled. After arriving at the site, despite the fatigue of traveling, to provide customers with a comprehensive understanding of the site, our sales staff will understand and communicate with customers in detail about the site situation. Service Engineer Guo is not afraid of getting dirty or tired. He climbs up and down to inspect the machine. Customers see this work spirit and service attitude and appreciate it very much.
Service engineers always encounter various "difficult problems", but these lovely people always have various ways to deal with them. In the following days, based on the on-site conditions and on the premise of saving costs for customers as much as possible, Engineer Guo proposed an overall reasonable rectification plan for the production line and decided to replace the original low-voltage impact crusher with a powerful hydraulic impact crusher independently developed by us. The old and efficient sand making machine was used, and the existing jaw crusher, vibrating screen, belt conveyor and other equipment were completely repaired and renovated. After the replacement of our new equipment and the overall transformation and upgrade, the entire production line was revitalized on-site. Customer feedback said the equipment is operating normally and the production capacity is up to standard. We are very satisfied with our equipment and the service concept that we think about our customers.
Choosing something is precious and lasting. The service and sales engineers of Vanguard Machinery rush from one country to another, from one project to another. They go wherever the customers are. Our service engineers have spanned mountains, rivers and time. Bringing our most sincere service and heartfelt blessings to our customers! In the new year, I hope our customers will achieve whatever they want in 2024! In the future, we will accompany you all the way, with customer-oriented and sincere service!
